Thank you to those residents who took the time to respond to our 2015 Community Survey. A summary and the full report are now available to view.
You can read the full report by selecting the link below:
COMMUNITY SURVEY 2015
SUMMARY
Thank you to those residents who took the time to respond to our 2015 Community Survey. Insync was again engaged by the Council to conduct the survey during October/November 2015 to measure our community’s views, ideas and suggestions. These surveys have previously been conducted in 2008, 2010 and 2012.
The objectives of the Community Survey were to provide the community with an opportunity to communicate openly and candidly with the Council; identify key issues for residents; measure performance across key areas of the Council; and to use the survey results to build a stronger and more satisfied community.
For the 2015 survey, we received 294 responses from a cross-section of our community, with the bulk of respondents from Ulverstone (49.3%) and the majority having resided in Central Coast for over 20 years. Indicating a generally high satisfaction, 70% of respondents rated their satisfaction with the Council as a 5, 6 or 7. (Note that scoring is between 1 and 7). This is an 8% increase on the 2012 survey and is a very pleasing result for the Council.
WHAT IS ON YOUR MIND AND HOW ARE WE DOING?
WHAT THE COMMUNITY FEEL IS IMPORTANT:
HOW THE COMMUNITY FEEL THE COUNCIL IS PERFORMING:
WHERE THE COMMUNITY FEEL THE COUNCIL CAN IMPROVE:
In identifying factors for improvement, Insync analyses the perceived difference, or “gap”, between the importance and performance score for each variable. These gaps identify areas of frustration or dissatisfaction for community members and thus represent improvement opportunities.
HOW DO YOU INTERACT WITH THE COUNCIL?
Community members were asked to identify which mode(s) of contact they were currently using to contact the Council.
As can be seen from the graph above, most community members contact the Council in person (77%), which has decreased by 3% since 2012, or by phone (52%), which has increased 4% since 2012. Email and letter contact has also increased slightly. There has been a very noticeable increase in the use of the Council’s website since 2012:
COUNCIL FACILITIES AND SERVICES
WHAT THE COMMUNITY FEEL IS IMPORTANT:
HOW THE COMMUNITY FEEL THE COUNCIL IS PERFORMING:
WHERE THE COMMUNITY FEEL THE COUNCIL CAN IMPROVE:
The data collected from the survey provides valuable information to Councillors and staff when setting priorities in both our Strategic Plan and annual works program.