This year, more than 300 community members shared their views in Council’s 2025 Community Satisfaction Survey. The results show strong overall satisfaction at 3.8 out of 5, with just over three-quarters of respondents rating their experience favourably. Confidence in Council services followed closely at 3.7 out of 5.
Customer service also performed strongly, with nearly 4 out of 5 people who contacted Council saying staff were helpful and professional.
Parks, playgrounds and open spaces continue to be one of our highest-rated areas, with many respondents praising their presentation and maintenance. Waste and recycling also received positive feedback.
What matters most
Residents told us their top priorities were:
- Roads, footpaths and street maintenance
- Parks, playgrounds and recreation
- Rubbish collection and recycling
- Public toilets and amenities
- Local business support and economic development
Roads and footpaths were the most discussed area for improvement, with residents wanting more consistent maintenance and clearer communication about works. Public toilets received mixed feedback, mostly around lighting, cleanliness and accessibility. Some residents also asked for more convenience in waste services.
Beyond these big-picture themes, we also received a lot of thoughtful individual comments. These have been shared with the relevant teams across Council to review and consider as part of our ongoing service planning and improvement work.
Next steps
The survey results were endorsed at Council’s November meeting and will now help guide upcoming planning and budgeting discussions. They will also be used to brief the incoming Council during its induction at the start of the next Council term.
A summary of the results are available on My Central Coast, and residents who asked for follow-up will be contacted directly.
Congratulations also go to Prue, who was randomly selected as the winner of the $500 gift card. Prue chose to support Nest on Risby as her Central Coast business of choice.
You can read the full Engagement Report at My Central Coast.
