Starting from Tuesday 7 November 2023, we will be making some important changes to how we manage development enquiries.  Meetings with our professional planners and building and plumbing experts will be by appointment only.  Appointments can be online, over the phone or in person.

This will allow our busy staff to prepare for these important discussions, ultimately providing better customer outcomes.

Alongside these changes, we are also working on improving the information provided at our Customer Service counter and the information provided on our website.

Appointments can be booked through our booking system or phone the Council on (03) 6429 8900.

As always, you can still email us at with any enquiries.  Any urgent enquiries can still be made over the phone at (03) 6429 8900.

Our small team is committed to providing you with the best possible service and looks forward to helping you with your development enquiries.